Cookie Policy

This Cookie Policy explains how Support Saga uses cookies and similar technologies to recognize you when you visit our online learning platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

By using our platform, you consent to our use of cookies in accordance with this Cookie Policy.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Support Saga) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

Essential Cookies

These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

• Authentication cookies to keep you logged in
• Security cookies to protect against fraud
• Session cookies to maintain your course progress
• Language and region preference cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

• Google Analytics cookies to understand site usage
• Performance monitoring cookies
• Error tracking cookies

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

• Video player preferences
• Course progress tracking
• User interface customization
• Social media integration cookies

Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

• Social media advertising cookies
• Retargeting cookies
• Affiliate marketing cookies

Session Cookies

These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while you browse our platform.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and settings across multiple visits.

Cookie Lifespan

• Essential cookies: Usually session-based or up to 1 year
• Performance cookies: Up to 2 years
• Functional cookies: Up to 1 year
• Marketing cookies: Up to 2 years

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the platform, deliver advertisements on and through the platform, and so on.

Analytics Services

• Google Analytics: To understand how visitors use our platform
• Mixpanel: To track user behavior and engagement
• Hotjar: To analyze user experience and heatmaps

Payment Services

• Stripe: For secure payment processing
• PayPal: For alternative payment methods

Social Media

• Facebook: For social sharing and advertising
• Twitter: For social sharing and analytics
• LinkedIn: For professional networking integration

Browser Settings

Most web browsers allow you to manage cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

Cookie Consent

When you first visit our platform, you will see a cookie consent banner. You can choose which types of cookies you want to allow. You can change these preferences at any time through our cookie settings.

Opting Out

• You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
• You can opt out of marketing cookies through our cookie settings
• You can delete existing cookies through your browser settings
• You can set your browser to refuse all cookies

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Cookie Policy on our platform and updating the "Last updated" date.