Terms of Service

Welcome to Support Saga. These Terms of Service ("Terms") govern your use of our online learning platform and services. By accessing or using our platform, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting.

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You must be at least 13 years old to create an account

Account Responsibilities

• You are responsible for all activities that occur under your account
• You may not share your account credentials with others
• You may not use another person's account without permission
• You must comply with all applicable laws and regulations

Course Enrollment

• Course enrollment requires payment of the specified fee
• Access to courses is granted upon successful payment
• Course access is personal and non-transferable
• You may not share course content with unauthorized users

Course Access

• You have lifetime access to purchased courses
• Course content may be updated or modified over time
• Access may be suspended for violations of these Terms
• We reserve the right to remove or modify course content

Payment

• All prices are listed in USD unless otherwise specified
• Payment is processed securely through Stripe
• You authorize us to charge your payment method for course fees
• Prices may change with notice, but not for existing purchases

Refunds

• We offer a 30-day money-back guarantee
• Refund requests must be submitted within 30 days of purchase
• Refunds are processed within 5-10 business days
• Refunds may be denied for abuse of the refund policy

You agree not to use our platform to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Distribute malware or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the platform's operation
• Use automated tools to access the platform
• Share course content with unauthorized users

Our Rights

• All content on our platform is owned by Support Saga or our licensors
• Course content, videos, and materials are protected by copyright
• You may not reproduce, distribute, or create derivative works
• Our trademarks and branding are protected intellectual property

Your Rights

• You retain ownership of content you create and submit
• You grant us a license to use your content for platform purposes
• You may use course content for personal learning only
• You may not commercialize or redistribute course materials

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We collect and process data as described in our Privacy Policy
• We implement appropriate security measures to protect your data
• We do not sell your personal information to third parties
• You have rights regarding your personal data as outlined in our Privacy Policy

Service Availability

• We strive to maintain high availability but cannot guarantee uninterrupted service
• We may perform maintenance that temporarily affects platform access
• We are not responsible for issues caused by your internet connection or device

Course Content

• Course content is provided "as is" without warranties
• We do not guarantee specific learning outcomes or career results
• Course instructors are independent contractors, not employees
• We may update or remove course content at any time

Limitation of Liability

To the maximum extent permitted by law, Support Saga shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform.

Termination by You

• You may cancel your account at any time
• Cancellation does not entitle you to a refund unless within the refund period
• Your access to courses will end upon account cancellation

Termination by Us

• We may suspend or terminate your account for violations of these Terms
• We may terminate accounts that are inactive for extended periods
• Termination may result in loss of access to purchased courses
• We will provide notice when possible before terminating accounts

Governing Law

These Terms are governed by the laws of the jurisdiction where Support Saga is incorporated, without regard to conflict of law principles.

Dispute Resolution

• We encourage resolving disputes through direct communication
• If disputes cannot be resolved, they may be subject to binding arbitration
• You waive your right to participate in class action lawsuits
• Small claims court actions are not subject to mandatory arbitration

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our platform
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our platform after changes become effective constitutes acceptance of the new Terms.