Privacy Policy

At Support Saga, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform.

By using our services, you agree to the collection and use of information in accordance with this policy.

Personal Information

• Name and email address
• Payment information (processed securely by Stripe)
• Profile information and preferences
• Course progress and completion data

Usage Information

• Course viewing patterns and engagement
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

• Provide and maintain our learning platform
• Process payments and manage subscriptions
• Track your learning progress and achievements
• Send important updates and notifications
• Improve our services and user experience
• Provide customer support
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, your information may be transferred
• Consent: We may share information with your explicit consent

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing through Stripe
• Regular backups and disaster recovery

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences in your browser

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.